What happens after I place an order?

Once an order has been placed, you will receive a confirmation email of your order, detailing the product ordered and confirming delivery details. If you make any changes to your order we will confirm in an email, and you will also be emailed once your order is being dispatched.

Is this website secure?

Yes. Our website is protected by protected by SSL (Secure Sockets Layer) technology provided by VeriSign, and our checkout has been rigorously vetted. All data collected by us is encrypted and stored on a secure server. All transactions are subject to real time cardholder authentication with the card issuing bank, using 3D Secure technology provided by Verified by Visa and MasterCard SecureCode. This password protected identity check prevents your credit / debit card details from fraud. So you can shop with confidence at Capel Carpets.

Why did you charge a cancellation fee?

All carpet and vinyl orders are cut to your specific requirements. If you order has already been cut, even if not dispatched, we need to recover our costs for the cutting. We will of course endeavour to sell the cut piece through one of our stores, but this would be at a greatly reduced price, as it is no longer made to measure. All cancellations are discretionary and there may be times when a cancellation is not possible.

Why did my refund take so long?

We have to have controls to ensure that things are done properly. These controls include limits on the authorisation of staff able to refund money to a customer’s credit/debit card. Don’t forget this is for your safety and security and whilst it may be frustrating is in your best interests.