We have four easy ways for you to place an Order:

Telephone 01923 213383
By calling into our Watford Flooring Superstore
Via this secure Internet Site
Post an order via mail services

All Orders must be paid for in full before they will be shipped or ordered from our suppliers.

If placing the Order by telephone, provide the necessary details requested by our sales team;
or,
If placing the Order online, follow the instructions on the Site or on the Order Form as to how to make your Order and for making changes to your Order before you submit it to us or the Site. Irrespective of any previous price you have seen or heard, once you select a Product that you wish to Order, you will then be shown or told (on the Order Form or the Site or by our sales team) the charges you must pay including VAT, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the Site or the Order Form or agreed in writing by us, all charges are in the currency then in force in England (i.e. currently pounds sterling).

You shall pay for the Product in full at the time of ordering by supplying us with a cheque or your credit or debit card details from a credit or debit card company acceptable to us, which we require in order to process your Order.

Alternatively, you may pay by any method that we have said is acceptable to us, but in any event (unless otherwise agreed by us in writing) we shall not be bound to supply before we have received cleared funds in full.

We may need to run credit checks or other anti-fraud checks in certain cases, for example, if the billing address does not match the delivery address – and you agree to cooperate with these checks.

You undertake that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method, which you use, is your own and that there are sufficient funds or credit facilities to cover the cost of the Product.

We reserve the right to obtain validation of your credit or debit card details before providing you with the Product.

If you are asked for details of a payment card or a cheque, you must be fully entitled to use that card and account. The card and account must have sufficient funds to cover the proposed payment to us. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 By purchasing over the internet or by telephone you are entering into a “Distance Contract”. In addition to your normal statutory rights as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, 14 days after the date of the last delivery of your order.

This right does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. In respect of any sealed mattress, mattress protector, pillow or bedding, these have been sealed to both protect the goods and for health and hygiene reasons. Consequently, if they are unsealed after delivery then your right to cancel and return the goods lapses. You are under a duty to take reasonable care of the goods until the end of any cooling off period.