Terms And Conditions
To enable the fitter to inconvenience you as little as possible: all areas are to be cleared of all existing materials, i.e. furniture/ existing carpets/ underlays etc, unless being re-used.
We do not accept responsibility for any existing defect underfloor which may become apparent due to the carrying out of our work. Please notify the shop in writing before the commencement of work of any floor services i.e. telephone cables; prominent water/gas pipes/ electrical wires; underfloor heating etc. We will assume any pipes etc are at least 6cm below floor level. All wiring, including alarms, must be moved before the commencement of work.
You must check your subfloor for defects, i.e. loose floorboards/ rough uneven floors; please note latexing a floor will make it smooth not level. It may not be apparent during the site inspection that doors may need trimming, doors may be removed whilst work takes place and they will not be replaced as our fitters do not trim doors.
We accept no liability for loss or damage if you fail to inform us of any defects; or fail to move any wiring; or if any doors need to be trimmed.
Please ensure that all valuable items have been removed from areas where work is taking place. We accept no liability for loss or damage of any items moved by the fitters.
Once a fitting date has been confirmed, we will confirm with the fitter. Please note dates and times may change due to availability. All arrival times are estimated, no complaints or compensation will be entered into due to late arrival; change of fitting date; changing of damaged/faulty carpets.
All delivery times quoted are approximate and given in good faith. Delivery delays are unavoidable and beyond our control, we will do our utmost to keep you informed of any exceptional delays. All deliveries are delivered to front/communal doors only, additional charges will apply if deliveries are taken upstairs.
All carpets and vinyl remnants are sold as seen with the size. Once a product has left the shop there are no returns. Please note, colour matching between different widths cannot be guaranteed. If a customer is not available on the day of fitting to check the product and are unhappy with the product, we take no responsibility for this. Capel Carpets & Son Ltd can advise on products yet the ultimate choice is the customers.
If required re-stretching of carpets will be carried out in the first 6 months free of charge, after this time a charge will apply. There is a 6 month guarantee on Karndean and laminates. Any carpet guarantees are only valid where new carpet is fitted on new underlay.
By placing orders via telephone / email / in shop you are accepting the terms and conditions; you are accepting that you have ordered said goods; you are agreeing to reconcile any payments due.
Fitting is carried out by sub-contract fitters. All fitters have public liability insurance and can refuse to continue work if they reasonably wish to do so. Where it is reasonable to do so, Capel Carpets & Son Ltd have the right to cancel a contract at any time.
Extra accessories not charged for; i.e. not written on your invoice, will be charged for on the day of installation. If a fitting date changes, the full balance needs to be paid at the time of change.
Please check your invoice for accuracy, if balances are not paid before the fitting date work will not be carried out and the fitters will return all goods back to the warehouse.
There will be no refund for unused Karndean/laminates. Estimates are done in good faith and ordered at the customers request.
All flooring ordered by customers will be ordered immediately with the manufacturer. All ordered goods arrive at the shop at least one week prior to fitting. Returning goods to the manufacturer will incur a charge of 50% of the value of the goods.
Any cancelled carpet/ vinyl order will incur a charge of 50% of the order value; as all products are cut to specific requirements. Any payments that are returned to Capel Carpets & Son Ltd unpaid by the bank will incur a charge of £50.00 each.
