We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the delivery to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

Cancellation policy

We offer a full refund if the following conditions exist:

• Your item is a regular stock item and is not a special order item
• Your order has not shipped.

If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. Outbound shipping charges may be higher then the inbound shipping charges due to discounting at the time of purchase. These charges will be deducted from your refund. Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

Our return address is:

Capel Carpets and Sons Limited,
266-268 St Albans Rd,
Watford, Herts,
WD24 6PE

It can take up to 14 days for us to receive your return, depending on which postal service.